Updated March 20:

Supporting the people of Alberta has always been a priority for us. Now, more than ever, our customers need compassionate, customized and flexible solutions as we face the growing impact of the COVID-19 pandemic.

If you’re a Bright Fire Energy customer, you’ll continue to receive your bills, but if COVID-19 concerns are making it difficult to make payments, please give us a call or email. We’ll work with you one-on-one to find the best, most effective solution for your situation.

Thank you from all of us at Bright Fire Energy as we work together in these challenging times. 

As we navigate the challenges of the COVID-19 pandemic, we understand the uncertainty our customers and communities are facing.

We’re here to help.

As we continue to prioritize the health of our colleagues and follow the recommendations of Canadian and provincial health authorities, it might become more difficult to reach us by phone over the coming days or weeks. You can still reach us by phone (587) 760-0245 or via email at customercare@brightfire.ca which may offer you more convenience. Thank you for your patience during these difficult times.

To our customers across Alberta, please stay safe—we look forward to lending you our support through this challenging time.